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Carol
Miller Designs
Terms and Conditions PaymentOnce you
have decided to proceed with an order, the following payment terms are applicable:-1) an order
where the production date assigned is less than 3 months - full amount due at time of placing an order 2) an order where the production date assigned is more than 6 months – 50% deposit 3) the
balance of the order must be paid 4 weeks prior to production by cheque payable to “Carol Miller Designs”
Producing your OrderWork will not begin on your order under any circumstance until signed paperwork and a proof (if applicable) have
been received.Once an order has been placed, a production date for each stage of the
order will be given to you. These dates must be strictly adhered to, as other clients must be taken into consideration. Where lead times are given this commences from receipt of payment Where Names are being used, e.g. place cards and table plans, names must be sent by email to ensure correct spellings.
Proofreading Whilst every pre-caution
is taken to ensure all information is correct, it is your final responsibility as a client to proof read and check through
the wording/dates.By signing all documentation, you are agreeing that all documents have
been proof read.
Making Changes to an existing OrderIf changes are made to an order (for example changing the order of names on a table plan, after the final draft has
been submitted) where the work has already taken place, an admin charge of £15 will be made in addition to labour/materials
charge at cost of £7.50 per half hour.
Cancelling an Orderi) Once a booking has been confirmed
and a deposit/full amount has been paid, a monetary refund cannot be given if the order is later cancelled.ii) If an order is cancelled part way through production, you are liable to pay for all work completed up to that
date if it exceeds the deposit amount.
Delivery All
mainland UK orders under £39.00 in value are sent by First class recorded
delivery.
Orders over £39.00 are sent Royal Mail Special Next Day and will need to be signed for.
Up to 1Kg £6.70 Up to 2 Kg £8.65 Over 2 Kg and up to 10 Kg £21.65.
Heavy items will
be sent by Fedex.
Errors, Returns & Damages In the unlikely event that an error
has occurred, please notify me as soon as possible by telephone so that the situation can be corrected with immediate effect.There are no refunds offered on surplus invitations, reply cards and thank you cards. Any damages which have occurred during delivery must be reported immediately.
CopyrightAll designs and web content that appear on the website of www.CarolMillerDesigns.co.uk are protected by copyright.
Cheques should be made payable to Carol Miller Designs.
102 Elder Drive Saltney Chester CH4 8PZ.
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